Holiday Closing

FAQ

• Can CloudLibrary e-Books/e-Audiobooks be read/listened to offline?

  Yes, titles can be downloaded to your device so that you do not need the internet to read or listen.

• Will my library card get blocked if I don't pay my fees?

  Effective October 1st, 2019: If your library account has accumulated fees exceeding $24.99, you may no longer borrow materials (including electronic resources such as CloudLibrary e-books), or place holds. You may pay for fees using our Online Payment System. Payments made online are immediately credited to your library account. Once you pay off all outstanding fees, borrowing privileges will be immediately restored. 

• What is the length of the loan period and what is the maximum limit for checkouts and holds for CloudLibrary?

  21-day loan period; 7 total checkouts at a time; 5 total holds at a time.

• Is it safe to pay my fees online?

  The Library takes every step possible to protect your credit card information so you can pay with confidence. Our Online Payment System uses current technology and industry standards such as PCI compliance for both our customers and bank credit card processing. Your credit card and identity information are secure with us. 

  Data Encryption

  The Online Payment process uses servers and Internet connections that are secured using SSL (Secure Sockets Layer). SSL is the standard security technology for establishing an encrypted link between library services and your web browser. Additionally, the Library never retains or stores your credit card information.

• How many items can I borrow?

  You can borrow up to 50 items at any one time.