Palm Beach County Library System
	Library Home Page
Customer Satisfaction Survey How are we doing? We want your opinion about the library and our programs and services. Please take a few minutes to complete the survey. Thank you. In accordance with the provisions of the ADA, this document may be requested in an alternate format.			1. How satisfied are you with our books and other services? Extremely Very Satisfied Somewhat Not at all 2. How often do you ask our staff for help? Weekly Monthly Four/Year Twice/Year Once/Year or Less 3. How helpful is our staff? Extremely Very Helpful Somewhat Not at all 4. How easy is it to find what you need? Extremely Very Easy Somewhat Not at all 5. How important is the library to you? Extremely Very Important Somewhat Not at all 6. How often do you visit the library, call or e-mail for information, or access the library's web site? Weekly Monthly Four/Year Twice/Year Once/Year or Less 7. How do you currently hear about library programs and services? Happenings Calendar of Events Flyer Poster in the library Newspaper listing Web site www.pbclibrary.org 8. How would you prefer to hear about programs and services? Happenings Calendar of Events 1 2 3 4 5 6 Flyer 1 2 3 4 5 6 Poster in the library 1 2 3 4 5 6 Web site www.pbclibrary.org 1 2 3 4 5 6 E-mail 1 2 3 4 5 6 Newspaper 1 2 3 4 5 6 9. Are there other things you would like the library to offer? (check all that apply) More books More hours More reference materials More computers More databases More audiovisual material More reading/study space More parking More programs Other (please specify) 10. Are you: Under 18 19-65 Over 65 11. Is your primary reason for using the library today? School-related Work-related Recreational Self-improvement Other (please specify) 12. Which library facility do you visit the most? Main Library (Summit Blvd.) Belle Glade Branch Clarence E. Anthony Branch (South Bay) Greenacres Branch Jupiter Branch Loula V. York Branch (Pahokee) North County Regional Okeechobee Blvd. Branch Royal Palm Beach Branch Southwest County Regional Tequesta Branch Wellington Branch West Atlantic Ave. Branch West Boynton Branch Library Annex/Talking Books Bookmobile/Mobile Libary Web Site 13. If the library could do one thing to serve you better, what would it be?