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ICMA  Service Reports 1991-2007


2007 (ICMA IQ Reports)

  • Volume 39/Number 6 - Pay for Performance: The Road to Success

  • Volume 39/Number 5 - Fiscal Impact Analysis: How Today's Decisions Affect Tomorrow's Budget.

  • Volume 39/Number 4 - The Power of Dialogue.

  • Volume 39/Number 3 - Preparing for a Pandemic.

  • Volume 39/Number 2 - The Fine Art of Managing Relationships.

  • Volume 39/Number 1 - Practical Promotion: How to Make Your Community a Winner with Citizens.


2006 (ICMA IQ Reports)

  • Volume 38/Number 6 - New Council Member Orientation: Instilling the Spirit of High Performance

  • Volume 38/Number 5 - From Hiring to Firing: Managing The Risk Of Difficult Employees..

  • Volume 38/Number 4 - Strategic Human Resource Management.

  • Volume 38/Number 3 - Interlocal Service-Sharing Agreements.

  • Volume 38/Number 2 - Building The Leadership Pipeline.

  • Volume 38/Number 1 - Cluster-Based Economic Development.

2005 (ICMA IQ Reports)

  • Volume 37/Number 6 - Alternative Procurement Strategies For Construction.

  • Volume 37/Number 5 - EMS in Critical Condition: Meeting the Challenge.

  • Volume 37/Number 4 - The Budget As A Communication Tool.

  • Volume 37/Number 3 - Preparing A Local Fiscal Benefit-Cost Analysis.

  • Volume 37/Number 2 - Streamlining Development and Building Permitting.

  • Volume 37/Number 1 - Effective Council Meetings.


2004 (ICMA IQ Reports)

  • December - Staffing and Utilization Studies.

  • November - Budgeting for Outcomes: Better Results for the Price of Government.

  • October - Consensus Building: Keys To Success.

  • September - Smart Democracy: How To Engage Citizens.

  • August - Affordable Telecommunication Networks For Local Government.

  • July - Privatization: Strategies For Success.

  • June - 9-1-1 Center Operations: Challenges and Opportunities.

  • May - Collaboration Across Boundaries: The Basics For Change.

  • April - Successful Project Management in Local Government.

  • March - Wireless E 9-1-1.

  • February - Broadband Access: Local Government Roles.

  • January - Police and Fire Physical Fitness.

2003 (ICMA IQ Reports)

  • December - Green Building

  • November - Disaster Preparedness

  • October - The Manager as Coach: Increasing the Effectiveness of Elected Officials

  • September - Bulletproof RFPs

  • August - Fiscal Distress: Prescriptions for Good Management in Bad Times

  • July - Community Policing in Action

  • June - Employee Suggestion Programs

  • May - Accountability in Local Government - NonProfit Relationships

  • April - Communications in Local Government: A Business Planning Model

  • March - Managing Special Events

  • February - Marketing For Economic Development

  • January - Brownfields: Creative Solutions


2002 (ICMA IQ Reports)

  • December - Crisis Communication For Local Government Managers

  • October - The Paperless Council

  • September - Automated Budgeting Decision Support Systems

  • August - Strategic Planning: A Guide For Public Managers

  • July - Fleet Management

  • June - Reducing False Alarms: A Systemic Approach

  • May - Technology-based Economic Development

  • April - Managing Community Meetings

  • March  - Vacant Properties: Revitalization Strategies

  • February - Contracting Law Enforcement Services

  • January - The Shining Badge: Successful Police-Community Partnerships

2001 (ICMA IQ Reports)

  • December - Managing the Threat of Terrorism

  • November - Neighborhood Associations

  • October - Stormwater Management

  • September- Regional Community Building: The Kalamazoo, Michigan, Experience

  • August- Citizen Academies

  • July - Upgrading City Hall: Building and Renovating City and County Centers

  • June - Performance-Based Contracting

  • May - Financing Land Conservation

  • April - Sustainable Energy: Power Solutions for Local Governments


2000 (ICMA Service Reports)

  • October - Waterfront Redevelopment

  • September - Design Review

  • August - Police Accountability: Establishing an Early Warning System

  • July - Managing Conflict in Combination Fire Departments

  • June - Sexual Harassment Prevention: Successful Policy Implementation

  • May - Access: Making Your Community Internet-Ready

  • April - Trails and Greenways

  • March  - Workforce Planning and Development

  • February - Risk Management: A comprehensive Approach

  • January - Information and Communications Technology for Public Safety

1999 (ICMA Service Reports)

  • December- Media Relations: The Manager's Role

  • November- Work-life Balance: Integrating Benefits With Expectations

  • October- Water and Wastewater Services: Meeting Current Challenges

  • September- Land Use Decisions: Assuring Fairness

  • August- Volunteer Programs in Cities and Counties

  • July- The Role of the Public Library

  • June- Multiyear Budgeting

  • May- Preventing Workplace Violence

  • April- Smart Growth for Local Governments

  • March- Introduction to Infrastructure Financing

  • February- Wetlands and Watersheds: Six Case Studies

  • January- Managing For Continuous Improvement: Chesterfield County, Virginia


1998 (Service Reports)

  • December- The New Compensation Model

  • November- Employee Evaluation and Development: The Key to Performance Improvement

  • October- Seven Keys to a Successful Enterprise GIS

  • September- Cable Network Technology

  • August- Telecommunications Strategies For Local Government

  • July- Emergency Operations Centers

  • June- Public Purchasing: Local Government Managers

  • May- Climate Change: Strategies for Local Government

  • April- Catalog of Data Sources for Community Planning

  • March- Traffic Safety: Local Options

  • February- Introduction to Activity-Based Costing

  • January- Seniors in the Community

1997 (Service Reports)

  • December- Career Development Programs

  • November- Regional Commercial Airports

  • October- Talking with Citizens about Money

  • September- Performance Measurement for Service Improvement

  • August- Welfare Reform and Local Government

  • July- Local Intergovernment Agreements

  • June- Electric Industry Restructuring

  • May- Brownfields: Options and Opportunities

  • April- Leave Policies

  • March- Business Improvement Districts: Economic Development

  • February- Human Side of Workplace Change

  • January- Siting Wireless Telecommunications - Planning and Law


1996 (MIS Reports)

  • December- Self-Directed Work Teams

  • November- Globally Competitive Communities (n/a)

  • October- Defined Contribution Retirement Plans

  • September- Local Government and the Internet

  • August- The Hiring Process

  • July- Nuisance Abatement

  • June- Marketing Your Downtown

  • May- Controlling Workers Compensation Costs

  • April- Cultural, Heritage and Environmental Tourism

  • March- Selecting Services for Public-Private Competition

  • February- Establishing Effective Citizen Advisory Committees

  • January- Parks and Recreation- Adapting to Change

1995 (MIS Reports)

  • December- Managing Legal Services

  • November- Improving Cash Management

  • October- Employee Issues in Privatization

  • September- Securing Federal Assistance for Local Programs

  • August- Managing Intergovernmental Relations

  • July- Public Works - Improving Productivity

  • June- Using Information Technology

  • May- Customer Service in the Planning Department

  • April- Goal Setting in Local Government

  • March- Performance Measurement in Law Enforcement

  • February- Community Development Block Grants - Innovations

  • January- Employee Motivation: Getting Paid for Productivity


1994 (MIS Reports)

  • December- Fees for Service in Public Safety

  • November- Public Golf Courses - Planning and Management

  • October- Employee Assistance Programs

  • September- Multicultural Police Training

  • August- Beginners Guide to Online Services

  • July- Re-Engineering Local Government

  • June- Drinking Water: Finance and Management

  • May- Local Governments and Schools: Sharing Support Resources

  • April- Transportation Planning Under ISTEA

  • March- Community Visioning: Citizen Participation in Strategic Planning

  • February- Strategic Economic Development

  • January- Marketing Recyclables

1993 (MIS Reports)

  • December- Community Open Space: Acquisition and Financing

  • November- Bidding on Service Delivery: Public-Private Competition

  • October- Planning in Capital Improvements

  • September- Local Animal Control Management

  • August- Strategic Budgeting

  • July- Planning for Disaster Recovery

  • June- Allocating Resources for Human Services

  • May- Responsive Service Delivery: A Community Orientation for Problem Solving

  • April- Neighborhood Service Delivery

  • March- Evaluating Service Contracting

  • February- Benchmarking: Achieving Superior Performance in Fire

  • January- Managing Superfunds Impact


1992 (MIS Reports)

  • December- User Fees: Current Practice

  • November- Changing the Organization

  • October- Siting Solid Waste Facilities

  • September- Programs for Youth at Risk

  • August- Police Review Systems

  • July- Community Oriented Policing in Council-Manager Cities

  • June- Helping the Troubled Work Group

  • May- Trees in the Community: Managing Urban Forests

  • April- Export Development - Local Initiatives

  • March- Regional Strategies for Local Government Management

  • February- Employee Attitude Surveys

  • January- Improving Internal Processes: Focus on Quality

1991 (MIS Reports)

  • December- Impact Fees: Issues and Case Studies

  • November- Setting Standards for Community Design and Appearance

  • October- Enhanced 911: Planning and Implementation

  • September- The ABC's of Risk Management (VF)

  • August- Analyzing Services to Balance the Budget

  • July- Orientation for Elected Officials: A Guide to Program Development

  • June- Citizen Education

  • May- Tourism: A Comprehensive Approach

  • April- Police-Fire Consolidation (VF)

  • March- Public Information: Educating and Communicating

  • February- Updating Sign Ordinances (VF)

  • January- Emergency Planning and Community Right to Know


E-mail: grs@pbclibrary.org                          Updated: January 8, 2008

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