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Smiles Over Winner of Lighthouse Award

On May 29, 2014, Rachel Mick, Palm Beach County Library Systems’ Consumer Health Information Services (CHIS) Librarian received the Lighthouse Award. The Award from Navigate PBC, an initiative of the Health Council of Southeast Florida, is given to individuals who go above and beyond in their work helping individuals and families navigate the various health and human services systems and connecting or linking them with care, services, programs and support.

Rachel was recognized for the efforts of CHIS  to help our patrons understand the Affordable Care Act (ACA). CHIS hosted the first ACA Community Partnership Meeting, in September 2013. Twenty-nine representatives from PBCLS, Palm Beach County municipal libraries and Martin County Library System and sixteen representatives from local agencies attended the meeting.  The purpose of the meeting was to maximize the efforts in providing the public with accurate information and professional assistance with regard to ACA and the new healthcare marketplace.  We wanted to find out what ACA services agencies would be providing to the public and what they needed in order to achieve those goals, and where the libraries would fit in.

In September CHIS hosted the League of Women Voters of PBC ACA program to provide information on individual healthcare exchanges. In November, CHIS hosted another ACA Community Partnership Meeting, to discuss ways to improve the process such as preregistration for one-hour appointments, having patrons set up an account in advance and planning to schedule a follow up appointment because enrolling can take longer than an hour. Events were scheduled at PBCLS in December for Navigators to enroll patrons. One-hundred and twenty patrons were enrolled at PBCLS events.

“I am both honored and touched to be recognized for my role in the Affordable Care Act marketplace roll out by Navigate PBC and the Health Council of Southeast Florida,” said Rachel Mick, Consumer Health Information Service (CHIS) Coordinator.